Thanks for purchasing our products at https://lutooth.my operated by Sunsu Life Sdn Bhd.
In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team.
Company Name: Sunsu Life Sdn Bhd
Registration No.: 201901015352 (1324680-W)
Business Address: A2-22-3A, Soho Suites @ KLCC, No. 20 Jalan Perak, 50450 Kuala Lumpur
Telephone: 03-2333 9261 / 010-2210 160